Contact Us

Contact L.L.BEAN

Have a question about your order, a product, shipping, a return, an exchange, or your account? The L.L.BEAN support team is here to help with clear, friendly assistance.

Send us a message and we’ll do our best to point you in the right direction.

What to Include in Your Message

To help L.L.BEAN review your request more quickly, please include as many helpful details as you can.

  • Your full name
  • Your order number, if your question is about an order
  • The email address used at checkout
  • The product name, size, color, or style, if applicable
  • A short description of the issue or question
  • Photos, if they help explain a product concern

How We Can Help

Order Support

Contact L.L.BEAN for help with order questions, order details, item availability, or checkout-related concerns.

Shipping Support

Reach out if you have questions about shipment updates, delivery details, or shipping information for your purchase.

Returns & Exchanges

Need help with a return or exchange? Send your order information and a brief note about the item so L.L.BEAN can assist.

Product Questions

Ask about sizing, materials, features, colors, care details, or choosing the right product before you order.

Account Help

Contact us for help with account access, account details, or questions related to your customer information.

General Questions

Not sure where your question fits? Send it to L.L.BEAN and include any details that may help us understand your request.

Use the Contact Form on This Page

You may also use the contact form on this page to send a message to L.L.BEAN. Please include your order number when your request is related to a purchase.

Please do not include sensitive payment information, full card numbers, or passwords in your message.

Your Privacy Matters

L.L.BEAN uses the information you provide to review and respond to your customer service request. We recommend sharing only the details needed to help us assist you.

We’re Glad to Help

Thank you for contacting L.L.BEAN. Whether you need help with an order, shipping, a return, an exchange, a product question, or account help, our team will review your message and respond as soon as possible.