Return Policy
Thank you for shopping with L.L.BEAN. This Return Policy explains how to start a return, which items may be eligible, how refunds are processed, and how to contact customer service for return instructions.
L.L.BEAN offers 30 Days Free Returns on eligible items.
30-Day Return Window
Eligible items may be returned within 30 days from the date your order is delivered. Return requests must be started within this 30-day window.
Returns sent after the 30-day return window may not be accepted.
Return Eligibility and Item Condition
To be eligible for a return, the item should be in a returnable condition and must match the order information provided when you contact customer service.
Returned items should meet the following conditions:
- The return request is made within 30 days of delivery.
- The item is unused, unworn, unwashed, and in its original condition.
- Original tags, labels, accessories, manuals, and packaging are included when applicable.
- The item is not marked final sale or otherwise listed as non-returnable.
- The return has been approved through customer service before the item is sent back.
Customers must contact customer service first to receive return instructions and return details. Returns sent without contacting customer service first may not be accepted.
Non-Returnable Items
Some items may not be eligible for return. Non-returnable items may include:
- Items marked final sale on the product page, cart, checkout, or order confirmation
- Items that have been used, worn, washed, altered, or damaged after delivery
- Items returned without original tags, packaging, parts, or accessories when required
- Gift cards or store credit
- Personalized, customized, or made-to-order items, if offered
- Items that cannot be returned for hygiene, safety, or product-condition reasons
How to Start a Return
Please do not send any item back before contacting L.L.BEAN customer service. To begin a return, email us at [email protected].
Please include the following details in your message:
- Your full name
- Your order number
- The email address used at checkout
- The item you would like to return
- The reason for the return
- Photos, if the item is damaged, defective, or incorrect
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Return Shipping Cost
L.L.BEAN offers 30 Days Free Returns for eligible returns started within the return window and approved through customer service.
After your return request is reviewed, customer service will provide the correct return instructions and return details. Do not mail the item to any address unless those instructions have been provided to you directly by customer service.
Refund Process
Once your returned item is received and inspected, L.L.BEAN will review whether the return meets the eligibility requirements listed in this policy.
Approved refunds are typically processed within 3–15 days after the returned item is received and inspected. Refund timing may vary depending on your payment provider or financial institution.
Refunds are generally issued to the original payment method used for the order unless otherwise determined by customer service.
Exchanges
If you need a different size, color, or item, please contact customer service at [email protected] before sending anything back.
Exchange availability may depend on product availability and return eligibility. If the requested replacement is not available, customer service will provide the next available option.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact L.L.BEAN as soon as possible so we can review the issue and provide assistance.
Please include your order number, a description of the issue, and clear photos of the item and packaging when applicable.
Keep the item and packaging until your request has been reviewed. This may help us confirm the issue and provide the correct next steps.
Final Sale Items
Items clearly marked as final sale are not eligible for return or exchange unless required by applicable law or unless customer service determines that the item was damaged, defective, or incorrect when received.
If an item is not marked final sale and otherwise meets the eligibility requirements, the standard 30-day return policy applies.
Contact Us
For return questions, exchange requests, damaged item support, or refund updates, please contact L.L.BEAN customer service by email.
Email: [email protected]
Please include your order number and the email address used at checkout so we can review your request more efficiently.
