Acceptance of Terms

By using the L.L.BEAN website, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use the site or place an order.

These Terms apply to all visitors, customers, account holders, and anyone else who accesses or uses the online store.

Online Store Terms

You may use L.L.BEAN only for lawful shopping and account-related purposes. You agree not to misuse the site, interfere with store operations, attempt unauthorized access, or use the site in a way that could harm L.L.BEAN, other customers, or the online shopping experience.

You are responsible for making sure the information you provide is accurate, current, and complete when creating an account, placing an order, contacting customer support, or using any store feature.

Product Information

L.L.BEAN makes reasonable efforts to present product names, descriptions, images, sizes, colors, materials, pricing, and availability clearly. Product images and colors may appear differently depending on your device, display settings, or lighting.

Product descriptions, sizing details, care instructions, and other information are provided to help you shop, but they should be reviewed carefully before purchase. If you have a question about a product, contact us before placing your order.

Pricing and Availability

Prices, promotions, product availability, and store offers may change without notice. L.L.BEAN may correct errors, update product information, adjust prices, or remove products from the site at any time.

If a pricing, availability, product detail, or checkout error affects an order, L.L.BEAN may contact you for instructions, cancel the affected item, or cancel the order as appropriate.

Orders and Payment

Placing an order means you are offering to purchase the selected items under these Terms. Order confirmation does not mean that an order has been accepted, shipped, or completed.

Orders may be subject to review, payment authorization, fraud screening, inventory availability, address verification, and other checkout checks. L.L.BEAN may refuse or cancel an order if the order information is incomplete, inaccurate, suspicious, unavailable, or otherwise unable to be fulfilled.

You agree to provide accurate billing, shipping, contact, and payment information. If any information changes after placing an order, contact customer support as soon as possible.

Shipping Policy Reference

Shipping terms are explained in the L.L.BEAN Shipping Policy. L.L.BEAN’s shipping policy includes our Free Worldwide Shipping service and other important information about order processing, delivery estimates, tracking, address issues, customs, and package concerns.

Delivery timing may vary based on order details, destination, fulfillment timing, and other factors. Please review the Shipping Policy before placing an order.

Return Policy Reference

Returns and exchanges are handled under the L.L.BEAN Return Policy. The return policy includes our 30 Days Free Returns service for eligible items and explains return eligibility, item condition, return instructions, refund processing, exchanges, damaged items, and final sale rules.

Customers must follow the return instructions provided by customer service before sending back any item. Returns sent without the required instructions may not be accepted.

Account Information

If account features are available, you are responsible for keeping your login information confidential and for activities that occur through your account. Please notify L.L.BEAN if you believe your account has been accessed without permission.

L.L.BEAN may suspend or restrict account access if account activity appears inaccurate, unauthorized, abusive, fraudulent, or in violation of these Terms.

Prohibited Uses

You agree not to use L.L.BEAN or its content for any unlawful, harmful, abusive, or unauthorized purpose. Prohibited uses include, but are not limited to:

• Providing false, misleading, or incomplete information
• Attempting to interfere with site security, checkout, payments, or store operations
• Using automated tools to scrape, copy, overload, or disrupt the site
• Uploading or transmitting viruses, malicious code, or harmful content
• Violating the rights, privacy, or security of L.L.BEAN or other customers
• Using the site for fraudulent purchases, unauthorized reselling, or abusive order activity
• Copying, reproducing, or exploiting store content without permission

Intellectual Property

The L.L.BEAN website, including text, images, graphics, logos, product content, layout, design, and other store materials, is owned by or licensed to L.L.BEAN and is protected by applicable intellectual property laws.

You may use the site for personal shopping purposes only. You may not copy, reproduce, distribute, modify, publish, sell, or exploit site content without written permission from L.L.BEAN.

Third-Party Links and Tools

The site may include links, tools, payment options, apps, or features provided by third parties. These third-party services may have their own terms, policies, and privacy practices.

L.L.BEAN is not responsible for third-party websites or services that are not owned or controlled by L.L.BEAN. Please review third-party terms before using those services.

Disclaimer

L.L.BEAN provides the online store, products, content, and services on an “as available” basis. While we aim to keep the site accurate and accessible, we do not promise that the site will always be error-free, uninterrupted, secure, or fully current.

Product information, availability, pricing, promotions, and site content may be updated, corrected, or discontinued at any time.

Limitation of Liability

To the fullest extent allowed by applicable law, L.L.BEAN will not be liable for indirect, incidental, special, consequential, or punitive damages related to your use of the site, inability to use the site, purchase of products, order delays, errors, or third-party services.

Nothing in these Terms is intended to limit rights that cannot be limited under applicable law.

Changes to These Terms

L.L.BEAN may update these Terms of Service from time to time. When changes are made, the updated version may be posted on this page with a revised “Last updated” date.

Continued use of the site after changes are posted means you accept the updated Terms. We encourage you to review this page periodically.

Contact Us

If you have questions about these Terms of Service, your order, store policies, or account-related matters, please contact L.L.BEAN customer support.

Email: [email protected]

Please include your order number, if applicable, and the email address used at checkout so we can review your request more efficiently.